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Professional
Communication
1. What are the qualities of a good leader? In this case, how
were they applied?
2. Which factors contributed to motivate the troops to go ahead
for such a difficult task as recovering a damaged vehicle from such a difficult
and treacherous terrain and getting it repaired in such a short time?
3. Which incidents indicate the importance of good
interpersonal relationships with juniors, peers and superiors and what is the
importance of good interpersonal relationships?
1. Is it appropriate to have the manager finish the check-out?
Or, should the front desk agent just take the heat?
2. Would you have handled the situation in the same manner?
3. What would you have done differently?
4. Communication improvement is required for both of the
parties involved or any one of them? Justify your opinion.
1. Do you find Mr. Sinha’s responses to various questions
effective? Give reasons for your view
on each answer given by Mr. Sinha.
2. Rewrite the responses that you consider most effective to
the above questions in a job interview.
3. Mr. Sinha has observed the norm of respectful behavior and polite
conversation. But, do you think there is something gone
wrong in his case ? Account for your
general impression of Mr. Sinha’s performance at the interview.
1. Assume you are working as an operator at a call centre in
India and are receiving irate calls from Americans and Lodoners. How would you
handle such calls? Conceive a short conversation between you and your client,
and put it on paper.
2. “Keep your cool.” What does this mean in term of
conversation control?
3. Do you agree with the view that such abusive happenings on
the telephone do not have any impact on business? Justify.
Professional
Communication
1. Comment on the appropriateness of the sender’s tone to a
customer.
2. Point out the old – fashioned phrases and expressions.
3. Rewrite the reply according to the principles of effective
writing in business.
1. What is non – verbal
communication? Why do you suppose that
this commercial relies primarily on non-verbal communication between a young
man and a gorgeous woman? What types of
non – verbal communication are being used in this case?
2. Would any of the non-verbal
communications in this spot (ad) not work well in another culture?
3. What role does music play in
this spot? Who is the target market?
4. Is the music at all
distracting from the message?
5. How else are radio stations
advertised on TV?
1. Do you find Mr. Sinha’s responses to various questions
effective? Give reasons for your view
on each answer given by Mr. Sinha.
2. Rewrite the responses that you consider most effective to
the above questions in a job interview.
3. Mr. Sinha has observed the norm of respectful behavior and polite
conversation. But, do you think there is something gone
wrong in his case? Account for your
general impression of Mr. Sinha’s performance at the interview.
1. Assume you are working as an operator at a call centre in
India and are receiving irate calls from Americans and Lodoners. How would you
handle such calls? Conceive a short conversation between you and your client,
and put it on paper.
2. “Keep your cool.” What does this mean in term of
conversation control?
3. Do you agree with the view that such abusive happenings on
the telephone do not have any impact on business? Justify.
Project
Management
1. In what ways are the Marshall Field’s
flood disaster recovery effort a project? Why are large-scale disaster response
and recovery efforts projects?
2. In what ways do the characteristics of
crisis management as described in this case correspond to those of project
management?
3. Who was (were) the project manager(s)
and what was his or her (their) responsibility? Who was assigned to the project
team and why were they on the team?
4. Comment on the appropriateness of using
disaster recovery efforts such as this.
5. What form of project management (basic,
program, and so on) does this case most closely resemble?
1. What form of project management (basic,
program, and so on) does this case most closely resemble?
2. The project manager is also the
director of FS, only one of the departments that will be affected by the new
benefits system. Does this seem like a good idea? What are the pros and cons of
her selection?
3. Comment on the team members’ part time
assignment to the project and the expectation that they give the project top
priority.
4. Much of the success of this project
depends on the performance of team members who are not employed by Quick,
namely the HBS consultants. They must develop the entire hardware/software
benefits system. Why was an outside firm likely chosen for such an important
part of the project manager in meeting project goals?
1. What is the system? What are its key
elements and subsystems? What are the boundaries and how are they determined?
What is the environment?
2. Who are the decision makers?
3. What is the problem? Carefully
formulate it.
4. Define the overall objective of the
water waste management program. Because the program is wide-ranging in scope,
you should break this down into several sub- objectives.
5. Define the criteria or measures of
performance to be used to determine whether the objectives of the program are
being met. Specify several criteria for each sub-objective. As much as
possible, the criteria should be quantitative, although some qualitative
measures should also be included. How will you know if the criteria that you
define are the appropriate ones to use?
6. What are the resources and constraints?
7. Elaborate on the kinds of alternatives
and range of solutions to solving the problem.
8. Discuss some techniques that could be
used to help evaluate which alternatives are best.
1. Why was the system a failure?
2. What was the likely cause of its lack
of use?
3. What steps or procedures were absent or
poorly handled in the project conception phase?
1. What do you think will happen?
2. How do you think the crisis facing
Yrisket will affect the Mulder project? The Agentfox project?
1. What steps or actions should the
architect and contractor have taken before committing to the specifications on
the window units and spacing between granite slabs the would have reduced or
eliminated this problem?
Project
Management
1.
What happened to this project? Prepare a list of
the factors that contributed to Revcon’s failure to obtain the product the
wanted. For each factor, discuss what might have been done differently
2.
What
went wrong with the project?
3.
Where
were mistakes made in the project initially?
4.
How
were problems allowed to persist and go uncorrected for so long?
1.
What is your opinion of Sean’s approach
to creating a WBS and estimating project costs?
- What do you think
about Deva’s approach to scheduling the move and estimating the costs?
- If you were Deva’s
manager, would you consider her plan comprehensive?
- How would you
prepare a plan for the move and what would your plan include?
- Working at a normal
rate, in how many days can the job be completed? What should the bid be on
this basis if Petersen attempted to obtain a profit of 10 percent before
federal income taxes?
- What is the
shortest possible time in which the bid can be completed? What should the
bid be on this basis if Petersen attempted to obtain a profit of 10
percent before federal income taxes?
- If the job is
obtained and the work is to be completed working at a normal rate, what
portions of the work should be supervised most carefully to ensure that
the job is completed on time? What portions of the work should be
supervised most carefully if the contract is let on the basis of
completing the job in the shortest possible time?
- If television
station management felt that the estimated time for completing the job in
the estimated time for completing the job in the shortest possible period
of time was still too long, what could be done?
- Assume that you
must act on the information available in the case. If it was your choice,
who would you select to manage the project: Manengco, Roberta, or some one
else? Explain.
- If you could get
more information before making a choice, what would you want to know?
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