Warehouse & Inventory Management. Total Quality Mgmt. ARAVIND 9901366442.doc

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Total Quality Management

1.         Describe the four tiers of quality documentation.

2.         Determine which element of ISO 9001 is referenced in each of the following situations”

(a)       An audit found that no supplier reviews were being performed.

(b)       There were no inspection records.

(c)       During an audit, it was found that a punch press operator had not received the technical instructions necessary for running the punch press.

(d)       During an audit, it was discovered that no manager had been given the responsibility of ensuring that the quality system was being maintained.

3.         Describe how a two party audit system works.

4.         Select members of a quality by design team for the development and production of two or more of the following products. If possible, the team should be limited to ten members of different disciplines.

(a)       Ballpoint pen  (b)     Car windshield sunscreen  (c)       Manual can opener

(d)       Computer keyboard  (e)     Clothes iron

5.         Design a check-sheet for the maintenance of a piece of equipment such as a gas furnace, laboratory scale, or typewriter. Give the flow-diagram for the manufacture of the same.

6.         Identify the appropriate level of risk for the following items and justify your answer.

(a)       Space Shuttle  (b)    X-ray machine  (c)   Camera  (d)   Canned soup  (e)      Pencil

(f)        Computer keyboard  (g)     Chair  (h)       Running shoe  (i)    Automobile 

(j)        Fresh vegetables  (k)           Child’s toy  (l)           Golf club  (m)          Baby food

(n)         Restaurant food

7.         Describe how benchmarking can be used to improve both efficiency and effectiveness. Identify and explain three main types of benchmarking. In what circumstances would each type be most appropriate

8.         What difficulties are typically encountered when benchmarking direct competitors? Describe the ways employed to work around these problems.

9.         Write a comprehensive note on at least five different types of metrics. What is the significance of the different metrics used in daily work routine in an airport? Critically analyze the dependence of aviation systems on metrics. Cite two examples to support your analysis

10.       Using the Internet or other sources, find examples of the role computers play in each of the six quality functions. As an auditor how will you assess a website?

Warehouse & Inventory Management    

1.                   Discuss a few steps that can be adopted to control WIP

2.                  What is recycling? What benefits will it give to an organization?

3.                  MRP just prepares the shopping lists. It does not do the shopping or cook the dinner’. Comment

4.                  What is JIT? How does it eliminate inventory? What are the advantages of implementing JIT?

5.                  What is forecasting? Why is it done and what are its uses? List some considerations that should be taken into account while forecasting

6.                  What is the purpose of safety stock? How will the use of safety stock affect the EOQ? How will the safety stock affect the total annual carrying cost of the material?

7.                  ‘Group Technology as applied to a operations system is a human relations technology.’ Would you agree with this statement? Discuss

8.                 Should cost be the primary criterion in operations planning? Explain.

9.                  What role for production and operations management do you foresee in another 15-20 years time in India?

10.              In your Opinion, where is India on the trajectory of the changing Warehouse management function? Discuss

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6.         A)  Write short notes on 80G.

      B)  Bring out various deductions available from GTI while calculating taxable income.

7.         A)  Explain the tax rates applicable to

i)         An ordinary individual  ii)   A women below 65 years of age.

 iii)  A senior citizen above 65 years of age.

     B)  Explain the rules regarding calculation of remuneration while working out firms income.

8.         A)  Briefly discuss set-off and carry-forward of losses.

B)  Write short notes on clubbing of income.

9.         A)  Discuss the concept “Tax Planning”. B)        Discuss “E-filing”.

10.  A)  Discuss the nature of offence and punishments.

       B)  Discuss about Advance Tax and Tax Deducted at Source.

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Supply Chain Management. Surveyor Mgmt. Taxation mgmt. Aravind 9901366442.doc

CASE STUDY ANSWERS

ASSIGNMENT SOLUTIONS

PROJECT REPORTS AND THESIS

ISBM / IIBMS / IIBM / ISMS / KSBM / NIPM

SMU / SYMBIOSIS / XAVIER / NIRM / PSBM / NSBM ISM / IGNOU / IICT / ISBS / LPU / ISM&RC / NMIMS ISBS / MANIPAL / GARUDA / HIMALAYA / IMT / IC MIND / IACT / UPES / IIMRT

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Supply Chain Management

1.  Give a critical analysis of the privatization of telecom sector in India.

2.         Highlight the secrets of success of Alpha Talent Ltd. in terms of technological advancements and service~ provided.

1.         Comment on the upstream and downstream supply chain portions operating in the company.

2.         How far are the plans to improve the supply chain efficiency in the company feasible?

3.         "Internal supply chain at the company can be characterized by the lack of it". Comment.

1.         What made SCL a leader in the logistics industry?

2.         Discuss the strategies adopted by SCL for its survival in the competitive scenario.

3.         Comment on the contributions of SCL to society.

4.         What steps the company should take to globalize its network reach?

5.         Discuss the strategies adopted by SCL for expansion.

1.    Analyze the case in view of the logistics outsourcing practices of the ISL.

2.         Discuss the importance of logistics outsourcing with reference to supply chain management.

3.         Suggest strategies for further strengthening the supply chain of ISL.

4.         The participants/students are expected to have a clear understanding of Supply Chain and Logistics Management concepts.

5.         The issues involved in the case are Sales Forecasting, Strategic Sourcing, Selection of Warehousing Service Provider, Transportation Mode and other nuances in Logistics Management.

Supply Chain Management

1. Comment on how following issues may be affecting the dabbawallah system:

•           Competition and resulting shrink in customer base

•           Lifestyle Changes   •            Workforce Management

2. How do the dabbawallahs find recruits?

3. How can an incentive system based on "equal pay for all" work?

4. Do the dabbawallahs know their clients?

5. How does the dabbawallah system ensure that the individual links in the delivery network do not break down?

6. How is the Trust dealing with the issue of growth?

7. How is the Trust coping with dabbawallah competitors?

8. The world around you is changing but the dabbawallahs have not changed; why not?

9. Is there a future for Dabbawallahs?

10. Following are the foundations for the success of the dabbawallah service

•           Low-Cost Delivery  •           Delivery Reliability  •          Decentralization

•           Suburban Railway Network  •       Perceived Equality.

1.    Analyze the case in view of the logistics outsourcing practices of the ISL.

2.         Discuss the importance of logistics outsourcing with reference to supply chain management.

3.         Suggest strategies for further strengthening the supply chain of ISL.

SURVEYOR MGMT

1.         What a note on tender and tender notices.

2.         Discuss the different types of tenders?

3.         Write a note on EMD and SD.

4.         What are the procedures followed after the opening of a tender?

5.         Write a note on tender document.

1.         In what ways are the Marshall Field’s flood disaster recovery effort a project? Why are large-scale disaster response and recovery efforts projects?

2.         In what ways do the characteristics of crisis management as described in this case correspond to those of project management?

3.         Who was (were) the project manager(s) and what was his or her (their) responsibility? Who was assigned to the project team and why were they on the team?

4.         Comment on the appropriateness of using disaster recovery efforts such as this.

5.         What form of project management (basic, program, and so on) does this case most closely resemble?

1.         What form of project management (basic, program, and so on) does this case most closely resemble?

2.         The project manager is also the director of FS, only one of the departments that will be affected by the new benefits system. Does this seem like a good idea? What are the pros and cons of her selection?

3.         Comment on the team members’ part time assignment to the project and the expectation that they give the project top priority.

4.         Much of the success of this project depends on the performance of team members who are not employed by Quick, namely the HBS consultants. They must develop the entire hardware/software benefits system. Why was an outside firm likely chosen for such an important part of the project manager in meeting project goals?

TAXATION

1.         A)  When an individual will be Not ordinary resident?

B)   Explain in detail about which incomes are taxable for ordinary resident, not  ordinary resident, not ordinary resident and non-resident.

2.         A)  Explain exempted house property incomes.

B)  How to treat partly let out and partly self-occupied houses?

3.         A)  Whether “Expenditure of Personal Nature” is allowed or disallowed while calculating income from business or profession – Comment.

B)  Brief about “Under-valuation and Over-valuation of Stock” with suitable example.

4.         A)  Explain various assets which are not included in capital assets.

B)  Bring out various deductions that are available while calculating long-term capital gains.

5.         A)  Explain the various methods of accounting.

B)  Explain the various kinds of securities and their tax treatment.

6.         A)  Write short notes on 80G.

      B)  Bring out various deductions available from GTI while calculating taxable income.

7.         A)  Explain the tax rates applicable to

i)         An ordinary individual  ii)   A women below 65 years of age.

 iii)  A senior citizen above 65 years of age.

     B)  Explain the rules regarding calculation of remuneration while working out firms income.

8.         A)  Briefly discuss set-off and carry-forward of losses.

B)  Write short notes on clubbing of income.

9.         A)  Discuss the concept “Tax Planning”. B)        Discuss “E-filing”.

10.  A)  Discuss the nature of offence and punishments.

       B)  Discuss about Advance Tax and Tax Deducted at Source.

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Strategic Management. ARAVIND 9901366442.doc

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CASE STUDY ANSWERS

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Strategic Management

1.         State the strategy of Hindustan Unilever in your own words.

2.         At what different levels is strategy formulated in HUL?

3.         Comment on the strategic decision-making at HUL.

4.         Give your opinion on whether the shift in strategic decision-making from India to Unilever’s

             headquarters could prove to be advantageous to HUL or not.

1.         Consider the vision and mission statements of the Reserve Bank of India. Comment on the

             quality of both these statements.

2.         Should the RBI go for a systematic and comprehensive strategic plan in place of its earlier             

             pragmatic approach of responding to environmental events as and when they occur? Why?

1.         What is the motive for internationalization by the Kalyani Group? Discuss.

2.         Which type of international strategy is Kalyani Group adopting? Explain.

1.         Identify the type of organization structure being used at Synergos and explain how it works.

            What are the benefits of using this type of structure? What are the pitfalls?

2.         Express your opinion about whether the structure is in line with the recruitments of the

             strategy that Synergos is implementing.

3.         Based on the information related to the information, control and reward systems available in

             the case, examine whether these systems are appropriate for the type of strategy being

             implemented.

1.         Analyze the iGATE case to highlight how it could apply some of the strategic controls such as  

             premise control, implementation control, strategic surveillance and special alert control.

2.         Analyze and describe the process of setting of standards at iGATE.

3.         Give your opinion on the effectiveness of the role of reward system in exercising HR

             performance management at iGATE and suggest what improvements are possible, given the  

             environmental conditions in the IT/ITES industry in India at present.

Strategic Management

1.         Consider the vision and mission statements of the Reserve Bank of India.           Comment on the   

             quality of both these statements.

2.         Should the RBI go for a systematic and comprehensive strategic plan in place of its earlier

             pragmatic approach of responding to environmental events as and when they occur? Why?

1.         Identify the opportunities and threats that the retailing industry in India offers to local and    

             foreign companies.

2.         Prepare an ETOP for a company interested in entering the retailing industry in India.

1.         In your opinion, what is the distinctive competence of HelpAge India?

2.         Prepare a strategic advantage profile for HelpAge India.

1.         BHEL is mainly formulating and implementing concentration strategies nationally as well as

             globally, in the power equipment sector. Do you think it should broaden the scope of its

             strategies to include integration or diversification? Why?

2.         Suppose BHEL plans to diversify its business. What areas should it diversify into? Give reasons

             to justify your choice.

1.         What is the motive for internationalization by the Kalyani Group? Discuss.

2.         Which type of international strategy is Kalyani Group adopting? Explain

1.         Comment on the steps taken to reduce the extent of vertical integration at the Indian Railways.

            Suggest a few more measures that could be taken.

2.         Discuss the measures taken for corporate restructuring of the Indian Railways, in your opinion,

             are these adequate for dealing with the problems faced? Why?

3.         Propose the basic elements of a corporate turnaround for the Indian Railways.

Strategic Management

1.     Illustrate the emerging concepts in competition and segmentation?

2.    Explain PEST framework with the help of an example of your choice from the    Indian marketing

       Environment?

3     Illustrate An off’s matrix and TOWS analysis?

4.   Explain the significance of marketing strategy for soft drink manufacturers: say Coca-Cola and

      Pepsi Cola and Pepsi cola in India. Discuss their strategies in depth?

5.   Explain developing and testing a brand with the help of an example of your choice from the Indian

      Marketing environment?

6.  Explain the role of strategic marketing in handling implicit collusion with the help of an example

      Of your choice?

7.  Comment on the new corporate governing e-laws and their significance for Indian corporate

      Houses?

8.  Elucidate new business practices followed by Indian firms after the advent of customer-

      Friendly technologies?

9.   Illustrate the successful growth and diversification strategies adopted by the Indian irms like  

      ICICI Bank and Tata Steel recently?

10.  Elucidate critical  factors in selecting the right Relationship marketing strategy for an Indian

       Software firm say, Infosys in Europe and Middle –east countries ?

Strategic Management

Q1 Write a descriptive note on the historical evolution of strategic management and business policy of India and the world.

Q2 Describe some of the important characteristics of environment and demonstrate how a strategist can be understand it better by dividing into external and internal components and general and relevant environment.

Q3 Select a high-profile industry such as the IT or entertainment industry. Identify the major competitors and analyze these reports to identify the types of corporate-level strategies being used by these firms.

Q4 Which types of regionalization strategies are adopted by firms? Explain and state your opinion on whether Indian companies should adopt regionalization strategies.

Q5 Describe the different ways in which digitalization can help organizations in achieving cost leadership, differentiation and focus.

Q6 Critically comment on the use of corporate portfolio analysis for examining the objective factors involved in exercising a strategic choice.

Q7 Describe the manner in which an organization can align its resource allocation with its strategies.

Q 8 Discuss the need for stakeholder relationship management. Also describe the technique of stakeholders’ analysis.

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                                                                     STORE MANAGEMENT

Q 1 : Describe Open & Close Store Systems ? When can it be employed?

Q.2 : How does ERP resolve Typical Problems faced by organizations wanting to automate materials management? Describe different reports generated under ERP for use by different functions.

Q.3 : Describe ABC analysis. How is it used to control inventory. What are different stock levels determined to control inventory? How are they calculated?

Q.4 : If proper stores Ledgers are maintained for each material, Bin Cards are not required for stores control. Do you agree? Why?

Q.5 : What measures are required to prevent thefts by outsiders? Would you recommend use of stores manual to train stores employees in safety & security? Why?

Q.6 : Damage to materials can be avoided by proper segregation of materials in the stores. Explain.

Q.7 : What are the requirements for handling, storing and packing materials as issued by international  organization for standards under ISO 9000?

Q.8 : Who should manage the scale of scrap? Sales manager or purchase manager? Why?

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