Sunday, 7 December 2014

Hospital Administration & Planning. Hospital Mgmt. Hotel Mgmt.ARAVIND 9901366442.doc

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ARAVIND
09901366442 – 09902787224


Hospital Administration & Planning


1.         Explain the importance of office management in a hospital.

2.         What are the procedures used for registration of patients in a community hospital?

3.         Explain organization charts and its significance in a hospital.

4.         State the importance of medical records to various users.

5.         Explain control of furniture’s as applicable to hospitals.

6.         What is the need for human relations in healthcare administration?

7.         Explain the employee welfare measures useful in hospital management.

8.         What is the need for a hospital manager? Describe essential qualities that a good hospital manager must exhibit.

9.         Discuss material purchase in hospitals and associated correspondences in detail.

10.       Explain the significance of filing of records and its essentials. What are the equipments that may be employed for filing purposes?

11.        Compare Breakdowns and Preventive Maintenance of hospital equipments.

12.       Discuss various office management principles as applied in a hospital.

13.       Explain different types of medical forms and its management for patient care.


Hospital Administration


1.         Outline the reasons as to why hospital administration can only be taught by doctors. Present a counter analysis to oppose this point of view.
2.         On what fronts do various institutions compromise while designing hospital administration courses? What are the steps you may take to ensure a wholesome teaching for the hospital administration course?
3.         What do you mean by Hospital? Focus on the significance of the role played by a Hospital Administrator in a Hospital.


1. Discuss in detail the difference in Private Hospital and Government Hospital from the aspects of
a. Functioning
b. MIS Maintenance
c. Purview of Consumer Act
d. Speed of Service
e. Accountability towards the patient.

2. What are the types of hospitals? Critically examine the present National Health Policy and its impact on the private healthcare industry in India.

1.         What are the issues that influence a Doctor’s decision in accepting/rejecting any MLC and treating the patient?
2.         “The psychological variables considerably influence the behavioral profile.” Discuss this statement in the context of above article.
3.         Departmental relationships influence patient care. Outline the departmental relationship issues and discuss related dimensions such as conflict, insensitiveness, support of management, fear etc.
4.         Discuss the process of selection and post selection processes to be followed by a hospital manager in selecting quality people.

1. Training and development is a marriage between medical training and service training. Comment
    on this statement and critically analyze it.
2. Identify the challenges faced in running a hospital while maintaining the motivation level and
    competitiveness of the staff.
3. What are the different training methods employed by different hospitals. How does performance
    audit contribute to assessment of a training programme?

1.         What do you mean by Hospital Financing? What do you mean by break – even analysis?
2.         Explain the meaning of Project Planning.
3.         Discuss the different considerations to be given due weight age while preparing feasibility
            report of a project.


HOSPITALITY MANAGEMENT

  1. If you owned a travel agency, what would your reaction to the reduced commission cap be?
  2. What options would you consider?
  3. Why is it considered so desirable to develop public and private amenity features on the waterfront and preserve public access to the waterfront and water views in urban area? From the residents’ standpoint? From the standpoint of developing successful tourism?
  4. What approach can San Diego take in properly developing its downtown waterfront area both to achieve economic development objectives and to preserve access to and along the waterfront and views of the adjacent bay?
  5. If the choice of development of a particular waterfront site lies between developing the site for a high-rise hotel, for which there is proven market demand, or a waterfront public park for use by both residents and tourists, which do you think is the best use of the site? What approaches could be applied to achieve both objectives?
  6. What would you do in the Brown’s situation? Should they sign a franchise agreement or not? Make assumptions, if needed.
  7. What terms and conditions of a franchise agreement would be acceptable to you, or to the Browns?
  8. What additional information would you, or the Browns, need to know?
  9. Is it appropriate to have the manager finish the check-out? Or, should the front desk agent just take the heat?
  10. Would you have handled the situation in the same manner?
  11. What would you have done differently?
  12. What should Stephen do to maintain standards and ensure that all the guest rooms are serviced?
  13. If you were in the same situation, what would you do?

HOTEL MANAGEMENT

1.   What other ways could have been used by the business owner to give this employee an extra chance?
2.   Is the nose ring truly a problem? If so, why?
3.   Could you legally deny employment to a person with a nose ring?
1.   Before the development of more effective ICT-based tools, why was it difficult for hotels to schedule labor effectively?
2.   In a Housekeeping department, what elements have to be considered when looking at hourly productivity?
3.   With what other hotel ICT could labor scheduling systems, such as Eproductive Scheduling, be integrated? Review some Internet hospitality web-sites such as www.WiredHotelier.com and www.HotelResource.com to help you formulate your answer, giving examples of some specific ICT products.
1.   Identify and describe four short-term operational strategies Ken should implement immediately at the Rainbow Golf Resort.
2.   What human resources and training initiatives should Ken implement at the Rainbow Golf Resort?
3.   Which form of top-down communication would be most suitable for the Rainbow Golf Resort to achieve its objectives?
Assume you are Bob Jackson, the general manager of this operation.

1.   Examine the guest count projections and compare it to the normal Friday lunch employee and management schedule.
a.  Do you have enough labor scheduled to properly serve the number of guests?
b.  How would you alter the schedule to ensure that you can offer proper service? (Be specific as to how many employees you would add per position and explain your reasoning.)
c.  Is there anything else that you should do with respect to the employees to make sure that the reservation is successful for the operation?
2.   Examine the likely food preferences of different customer groups that the operation would serve for lunch.
i)  What types of foods offered by Buffet, Inc., would the typical lunch guest prefer? (Be specific.)
ii)  What type of foods offered by Buffet, Inc., would the reservation guest prefer? (Be specific.)
iii)  Are there any changes you would make to the food being offered and, if so, what and how would you do it? (Be specific.)
3.   The reservation guests are going to pay individually as they come in. is this good or would it be better for them to prepay? Explain your answer taking into account the impact the payment could have on guest flow and FOH and BOH operation.
1.   What occupancy level would you assume for a 100- to 150-room hotel, and during what seasons, based on general occupancy information for New York and general occupancy levels nationally?
2.   Propose some additional (logical) actions the town could possibly take to increase the visitor demand for this property?
3.   Given the inexact information in the case, what would be a reasonable assumption to make regarding room nights from the Fort’s expanded (year-round) operations and from International Paper’s business?


ARAVIND
09901366442 – 09902787224

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